Privacy Policy

Manoyaa Alchemy is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book our services, or interact with us in any way.

We adhere to the applicable data protection laws of the United Arab Emirates and international best practices. We only collect information that is necessary to provide you with our services and enhance your wellness experience.

We collect personal information that you voluntarily provide when booking appointments, filling out assessment forms, subscribing to our newsletter, or contacting us directly. This may include your name, email address, phone number, date of birth, and any health-related information you choose to share.

When you use our wellness assessment tool, we collect your responses to help us understand your wellness needs and recommend appropriate services. This information is stored securely and is only accessible to authorized practitioners.

We also collect technical information automatically, such as your IP address, browser type, device information, and pages visited on our website. This helps us improve our website functionality and user experience.

We use your personal information to provide and manage our wellness services, including scheduling appointments, sending reminders, and personalizing your experience based on your assessment results.

Your contact information may be used to send you wellness tips, workshop announcements, and special offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Health-related information you provide during assessments or consultations is used solely to tailor our services to your needs and ensure your safety during wellness activities. We do not share this information with third parties without your explicit consent.

We may use aggregated, anonymized data for research and statistical purposes to improve our wellness offerings and understand client trends.

Your personal information is stored on secure servers located within the United Arab Emirates. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorized access.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.

In the unlikely event of a data breach, we will notify affected users promptly and take all necessary steps to mitigate any potential harm.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and booking software vendors. These partners are bound by confidentiality agreements and may only use your information for the specific purposes we authorize.

We may disclose your information if required by law, to protect our rights, or to comply with legal proceedings. In such cases, we will limit the disclosure to the minimum extent necessary.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We use third-party analytics tools to understand how visitors interact with our website. These tools may collect information about your browsing behavior on an anonymous basis.

You have the right to access, correct, update, or delete your personal information at any time. You can request a copy of the data we hold about you by contacting us at hello@manoyaaalchemy.ae.

You have the right to withdraw your consent for us to process your data at any time. Withdrawing consent may affect our ability to provide certain services to you.

You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

Our services are not directed at children under the age of 18 without parental consent. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information without parental consent, please contact us immediately so we can delete the information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes have been posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@manoyaaalchemy.ae or call +971 58 543 5888.

You may also visit our wellness center in Dubai for in-person inquiries during our operating hours.